Returns and Exchanges

Returns and Exchanges

Thank you for shopping at Haya Abaya Hijab Mall. We strive to provide you with the best shopping experience, and your satisfaction is our top priority. Please review our policies below regarding returns and exchanges:

Return Policy

Haya Abaya Hijab Mall reserves the sole right to accept or deny refunds and will act reasonably in the best interest of both parties involved. Purchases are retractable only in exceptional circumstances, such as when Haya Abaya Hijab Mall materially changes the item's description after a sale has been made, a clear misprint is made, or if Haya Abaya Hijab Mall defaults in any way with the merchandise listed or in the delivery of the same. In case of returns without delivery of the product, a refund cannot be processed.

To initiate a return, please contact us at support@hayabymemon.com within 24 hours from the time of delivery. Our customer support executive will guide you through the return steps.

  1. Provide us with the tracking details of the merchandise. Without this, the package could be lost, and the replacement could be canceled.
  2. Mention the shop name Haya Abaya Hijab Mall and Order Number (starting with B) on the return package.

    The last date for return shipping is 7 days from the date of delivery. We will not be able to accept returns if dispatched after 7 days from the date of delivery.

    Refund Process

    If your order is cancelled after your credit card has been charged, the amount will be reversed back to your Card Account. Please allow a 5-7 business days for the refund to reflect in your account, depending on your bank's processing time.

    Exchange Policy

    For the process of return or exchange, the merchandise should be unused and in the same condition as you received it, in its original packaging, along with the original tags. The exchange is valid within 7 days from the date on which these goods were delivered.

    If you have any questions or concerns about our Returns and Exchanges Policy, please feel free to contact us at support@hayabymemon.com.